Colonial Home Warranty Support Tickets All Reviews

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Colonial Home Warranty Reviews

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  • No service No coverage



    I replaced my four homes Home warranty service plans with Colonial Penn 6 months ago.. It has been a nightmare! I never get covered for anything and their hours are like bank hours.. I don't know what to do as I currently have a service claim in that is not being covered.. They always get out of it somehow... I am also a Realtor in California so I work with a lot of people who use warranties... With this service , I currently cannot recommend your company More...
    (Insurance)
  • Failure to represent warranty coverage



    I called colonial under my warranty that I have had for three years with almost no claims. The company never responded they assigned but finally came out after I made repeated calls. T After coming over they looked to see if I had a pet and concluded that a part under the refrigerator that could only be reached by a technician was not cleaned and could have caused the problem. I know no one who has annual maintenance on a refrigerator for such an item. Even still, colonial claims it was not maintained and that is the reason it is not covered. An obvious scam to get your money and the... More...
    (Repair Services)
  • Whirlpool pump repair



    Colonial Home Warranty, CHW, couldn't find a repair co, told me to find my local repair co., fix the problem, submit a paid Invoice and I would be reimbursed. This was done and sent the paid invoice to CHW and after no response, called CHW and they told me the pump was not covered and the claim was rejected. My policy did cover this problem, and told by the adjuster that it was. CHW claim no. is 2147103. Calim person was Craig Eowex. More...
    (Miscellaneous)
  • Ripped Off



    I purchased a 36 month Home Warranty from Colonial on 5/18/2011 for $1890.00. It included 4 FREE months and 4 FREE service calls. I also purchased upgrades: Central Vacuum Annual Additional Air Conditioner Annual Pool & Spa Annual Independence Annual Over 5K Square Feet Annual I submitted 4 claims. Colonial rejected all 4 of the claims. Out of disgust, I cancelled the Agreement on February 16, 2012 – 9 months after I originally purchased the warranty. I received $470.00 back. Per the Colonial Home Warranty Agreement “If you cancel coverage after the coverage has... More...
    (Repair Services)
  • CA Residence have no authorization past 3pm pacific



    POOR SERVICE Colonial also sell policies in CA but their authorization department is only open until 5pm Eastern time. This leaves CA residence paying for their own repairs after 3pm pacific time. Then you have to submit a request for payment. They drag their feet, I've called Colonial and the contractor several times to get all the paperwork completed. I'm still due the $315 for the repair. The purpose of a home warranty is that you won't have to dip into your pocket for repairs. NOT WITH COLONIAL!!! GET READY TO PAY FOR THEIR POLICY AND THEN PAY FOR REPAIRS TOO. More...
    (Repair Services)
  • Rude and Poor Service



    Hi, This is my horrible and worst home warranty experience that I would love to share. I purchase home warranty from Colonial over the phone and they claimed that their service is good and timely. I bought the warranty in Dec. 15th 2010 and started the contract Jan 15, 2011. I recently have a stoppage issues on the second floor sink and made a claim request on 24th Jan 2011. The claim was issued to the plumbing contractor, Ana Roys, Royco Plumbing. It wasn’t many tries (trust me, many calls and voice messages to the plumber and Colonial) that I got reply from the plumber to... More...
    (Insurance)


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