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Colonial Home Warranty Complaint - Colonial Home Warranty is a RIP OFF
Colonial Home Warranty Complaint

Colonial Home Warranty Complaint

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Colonial Home Warranty is a RIP OFF


I am DONE with all home warranty companies and WOULD NOT recommend Colonial (also known as XPD) Home Warranty to my worst enemy. Our A/C unit not cooling downstairs so I called Colonial who sent out JRC Air Conditioning (also would NOT recommend) and was told it was the compressor. Long story short, CHW would not cover because they claimed the fins were bent and we didn't have maintenance records; just service records.

(1) I hired my own technician to come out and the FINS were NOT bent
(2) The compressor worked fine. It needed freon

I spent $346.40 out of my own pocket for the freon. Colonial offered me $80. I refused and demanded a refund.

After numerous phone calls I was told they would cancel the policy and issue a refund. This was on October 20th, 2014. They could not provide me with an amount and just stated that I would receive an email. I never received the email so I called again, that day the email came just stating that my policy was canceled but still no dollar amount was given.

Today, 10/31/14 I called again to find out the status on the refund and the amount refunded.

According to my math we should receive approx $750 after you pro-rate the 9 months of coverage we had. I was told check #1142 was cut two days ago and we should have it any day. The amount is $313.33

I paid $927.21 but they pro-rate at the non-discounted rate which was $498.50 AND applied a $50 cancellation fee AND further into our conversation I learned that they also deducted $190 in claims. We had two, one for the garage door and one in which they did NOTHING but lie and I paid my $45 deductible. So, for those 9 months it cost us $613.88


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