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Colonial Home Warranty Complaint - HORRIBLE - Colonial Home Warranty
Colonial Home Warranty Complaint

Colonial Home Warranty Complaint

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HORRIBLE - Colonial Home Warranty


See below for my experience and note it's still going. No heat in the winter isn't fun.

Heating hvac 11-25-2013 6:51 AM 12-13-2013 10:02 AM Furnace keeps cutting out 11-25-2013 6:51 AM Your Claim #2170520 has been assigned to Lawrence Kitching at TruTech Heating and Cooling LLC. The contractor has recieved your information and should contact you within 1 to 2 Business Days. If this time frame is not sufficient for you and you would like to try and get an earlier appointment feel free to contact the contractor directly at: 202-656-1713. 11-25-2013 8:58 AM Would like to use his free service call for this 11-25-2013 8:58 AM Would like to use his free service call for this 11-25-2013 9:40 AM Your Claim #2170520 has been assigned to Lawrence Kitching at TruTech Heating and Cooling LLC. The contractor has recieved your information and should contact you within 1 to 2 Business Days. If this time frame is not sufficient for you and you would like to try and get an earlier appointment feel free to contact the contractor directly at: 202-656-1713. 11-25-2013 11:49 AM Your Claim #2170520 has been assigned to Frank McDonaldse at Iconn Mechanical Service. The contractor has recieved your information and should contact you within 1 to 2 Business Days. If this time frame is not sufficient for you and you would like to try and get an earlier appointment feel free to contact the contractor directly at: 202-322-8978. 12-02-2013 6:13 PM Your Claim #2170520 has been assigned to Robert Cotton at SR Heating and A/C. The contractor has recieved your information and should contact you within 1 to 2 Business Days. If this time frame is not sufficient for you and you would like to try and get an earlier appointment feel free to contact the contractor directly at: 301-735-1834. 12-08-2013 10:25 AM Noone has conacted the homeowner. He is upset and it is getting cold. He would like a call from Colonial in the morning about this. He is also going to call SR Heating himself to check status 12-08-2013 11:09 AM Your Claim #2170520 has been assigned to Lawrence Kitching at TruTech Heating and Cooling LLC. The contractor has recieved your information and should contact you within 1 to 2 Business Days. If this time frame is not sufficient for you and you would like to try and get an earlier appointment feel free to contact the contractor directly at: 202-656-1713. 12-13-2013 9:05 AM The contractor TruTech no longer works with Colonial. Needs reassigned again. Please call at his main number and update the customer immediately.


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Comments


BM11 says: (2 years ago)
 0
Have been chasing down TruTech heating and cooling for about 1.5 months now to fix a problem with a leaking AC unit.

They have arranged 4 appointments since then consisting of:
-Ordering the wrong part
-Flat out missing the appointment entirely and making me wait a 5 hour period on a Saturday night
-Not keeping the customer in the loop

If you want to stay sane do not do business with TruTech. Especially Lawrence. Horrible horrible customer service. On one occasion I missed a phone call by about 3 seconds, called right back and got no answer ever since then. Completely unprofessional.




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