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Colonial Home Warranty Support Ticket - CA Residence have no authorization past 3pm pacific

Colonial Home Warranty Support Ticket

CA Residence have no authorization past 3pm pacific - home warranty

Created By: houseofmr's Picture houseofmr Last Reply: houseofmr's Picture houseofmr
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: home warranty

POOR SERVICE

Colonial also sell policies in CA but their authorization department is only open until 5pm Eastern time. This leaves CA residence paying for their own repairs after 3pm pacific time. Then you have to submit a request for payment. They drag their feet, I've called Colonial and the contractor several times to get all the paperwork completed. I'm still due the $315 for the repair.

The purpose of a home warranty is that you won't have to dip into your pocket for repairs. NOT WITH COLONIAL!!! GET READY TO PAY FOR THEIR POLICY AND THEN PAY FOR REPAIRS TOO.


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