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Colonial Home Warranty Support Ticket - The Woodlands, Texas - Ripped Off

Colonial Home Warranty Support Ticket - The Woodlands, Texas

Ripped Off - Independence Plan

Created By: marcig's Picture marcig Last Reply: marcig's Picture marcig
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: Independence Plan

I purchased a 36 month Home Warranty from Colonial on 5/18/2011 for $1890.00. It included 4 FREE months and 4 FREE service calls. I also purchased upgrades:
Central Vacuum Annual
Additional Air Conditioner Annual
Pool & Spa Annual
Independence Annual
Over 5K Square Feet Annual

I submitted 4 claims. Colonial rejected all 4 of the claims. Out of disgust, I cancelled the Agreement on February 16, 2012 – 9 months after I originally purchased the warranty. I received $470.00 back.

Per the Colonial Home Warranty Agreement
“If you cancel coverage after the coverage has taken effect, you shall be entitled to a refund of the remaining fee for the unexpired coverage period, LESS any costs paid out or owed by Colonial for claims made prior to cancellation, plus a cancellation fee of $50. Refunds will be credited to the card used to make the original purchase, or paid via check to the original purchaser.”
I purchased a 36 month agreement (plus 4 FREE months). I used 9 months, and had 31 months remaining. According to my math, I should be reimbursed $1417.
How is it possible that I got $470 back? It seems your company is living up to the horrible ratings you get all over the internet. I received no phone call, and no one in your “customer care” department will give me a contact number at HQ. I feel totally ripped off – and can’t believe that a company conducts business this way.


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